Terms and Conditions of Use

Terms and Conditions of Use – ZAFIRA

(Applicable in the United Kingdom, France, Spain, and all EU countries)

Welcome to ZAFIRA. By accessing or using our website, you agree to comply with the following Terms and Conditions.
Please read them carefully before making any purchase or using our services.

1. General Information

ZAFIRA is an online retail store operating in multiple European regions.
These Terms govern all interactions with our website, including browsing, purchasing, communication, and use of our services.

By using our platform, you acknowledge that you are at least 18 years old or have legal authorization to make purchases.

2. Acceptance of Terms

By accessing the website, placing an order, or interacting with our services, you fully agree to these Terms and Conditions.
If you do not agree, you must discontinue the use of our website immediately.

ZAFIRA reserves the right to update or modify these Terms at any time without prior notice.

3. Use of the Website

You agree not to:

  • Use the website for illegal purposes

  • Interfere with or disrupt the website's functionality

  • Attempt unauthorized access to servers, systems, or user data

  • Copy, modify, or distribute content without permission

Any misuse may result in restriction or termination of access.

4. Product Information

We strive to provide accurate and updated product descriptions, photos, and specifications.
However, minor variations may occur due to:

  • Supplier updates

  • Display settings

  • Manufacturing differences

ZAFIRA is not responsible for slight variations that do not affect product functionality.

5. Pricing and Payments

All prices displayed on our website are shown in local currency depending on your region.
We reserve the right to modify prices at any time, without affecting confirmed orders.

We accept:

  • Credit/debit cards

  • Bank transfers

  • Digital wallets (e.g., PayPal)

Payment is processed securely using encrypted and compliant systems.

6. Order Processing and Acceptance

After placing an order, you will receive an email confirmation.
An order is only considered accepted once it has been processed and shipped.

ZAFIRA reserves the right to refuse an order due to:

  • Payment issues

  • Incorrect information

  • Suspicion of fraud

  • Product unavailability

If this happens, you will be notified and refunded when applicable.

7. Shipping and Delivery

Shipping times vary by country and region.
Estimated delivery times will be provided during checkout and are only approximations.

ZAFIRA is not responsible for delays caused by:

  • Customs processing

  • Weather conditions

  • Transport strikes

  • Carrier delays

Full shipping details can be found in our Shipping Policy (posso criar se desejar).

8. Returns and Refunds

Our Global Returns & Refund Policy applies to all purchases.
This includes:

  • Right of Withdrawal (14 days EU)

  • Exchanges

  • Returns for defects

  • Refund procedures

You can access the full policy via our website.

9. Privacy and Data Protection (GDPR)

ZAFIRA complies with the General Data Protection Regulation (GDPR).

We collect only necessary customer information for:

  • Order processing

  • Delivery

  • Customer support

  • Legal compliance

Your data will never be sold to third parties.

To request data deletion or access, contact:

📧 support@zafira.com

10. Intellectual Property

All content on our website is the exclusive property of ZAFIRA, including:

  • Images

  • Texts

  • Logos

  • Designs

  • Layouts

  • Product photos

Copying, reproducing, or distributing any content without authorization is strictly prohibited.

11. Limitation of Liability

ZAFIRA is not responsible for:

  • Misuse of products

  • Losses caused by delayed deliveries

  • Technical issues beyond our control

  • Unauthorized third-party access

  • Errors caused by inaccurate information provided by the customer

Our liability is limited to the amount paid for the product.

12. Customer Support – 24/7

Our support team is available 24 hours a day, 7 days a week to assist you with any questions:

📧 support@zafira.com

We aim to respond as quickly as possible to all inquiries.

13. Governing Law

These Terms are governed by the applicable consumer protection and trade laws of:

  • The European Union (EU)

  • The United Kingdom (UK)

Any disputes shall be resolved in accordance with these regulations.

14. Contact Information

For questions about these Terms, please contact:

📧 support@zafira.com