Returns & Refund Policy
Returns & Refund Policy – ZAFIRA
We want you to shop with confidence, wherever you are.
1. Return Window: 14 Days
You may return your order within 14 days of receiving it, no reason needed. Once the item is returned and checked, you will receive a full refund to your original payment method.
2. Conditions for Returns
The product must show no signs of use beyond what is needed to inspect it.
Original tags (if any) must be intact.
All accessories and items included in the original order must be returned.
The product should be in its original packaging or a suitable equivalent.
3. Defective or Incorrect Products
If a product is defective or not what you ordered:
Contact us and send photos or videos clearly showing the issue.
Our team will review your case.
Once confirmed, you may choose a replacement or a full refund. In these cases we cover all shipping costs.
4. How to Request a Return, Exchange, or Refund
Email us at:
Please include your full name, order number, the reason for the request and photos or videos if you are reporting a defect.
5. Return Shipping Costs
Defective item or ZAFIRA's error: we cover all shipping costs.
Change of mind: the customer bears the cost of return shipping.
6. Refunds
Refunds are made to your original payment method within 5 business days of us receiving and checking the returned item.
7. Items Not Eligible for Return
Custom or personalized products
Products that have been used or damaged by the customer
Items without an order number or proper identification
