Returns & Refund Policy

Global Returns & Refund Policy – ZAFIRA

(Applicable to United Kingdom, France, Spain, and all European Union countries)

ZAFIRA strictly adheres to international and European consumer protection regulations, ensuring transparency, safety, and respect at every step of the purchase. This policy is aligned with the EU Consumer Rights Directive, the General Product Safety Regulation (GPSR), and the UK Consumer Rights Act.

1. Return & Exchange Timeframes

To uphold consumer rights across Europe, we apply the following deadlines:

  • Defective products: up to 30 calendar days after receipt.

  • Exchange for another product (no defect): up to 14 calendar days.

  • Return for a full refund (withdrawal right): up to 14 calendar days, in accordance with the European Right of Withdrawal.

2. Conditions for Approval of Returns or Exchanges

To qualify for a return or exchange:

  • The product must show no signs of use.

  • Original tags (if any) must be intact.

  • All accessories and items included in the original order must be returned.

  • The product should be in its original packaging or suitable equivalent.

  • The item should not be damaged by misuse.

3. Defective Products (International Warranty)

If a product has a manufacturing defect:

  1. Please send photos or videos clearly showing the issue.

  2. Our team will perform a technical evaluation following global quality standards.

Once the defect is confirmed, you may choose:

  • Replacement by the same item, if available.

  • Exchange for another item of equivalent value.

  • Full refund.

This follows the international standard of “repair, replace or refund.”

4. Right of Withdrawal (14 Days – European Standard)

Consumers in Europe have the right to withdraw from their purchase within 14 calendar days, without giving any reason.
Upon exercising this right, you will receive a full refund, once the item is returned and inspected.

5. How to Request a Return, Exchange, or Refund

Our support is available 24 hours a day, 7 days a week via:

📧 support@zafira.com

Please include in your message:

  • Full name

  • Order number

  • Reason for return/exchange

  • Photos or videos (if reporting a defect)

Our international support team will respond as quickly as possible.

6. Return Shipping Costs (European Rules)

  • If it’s a defect or ZAFIRA’s error: we cover all shipping costs.

  • If returning due to personal preference or withdrawal: the customer bears the cost of shipping.

7. Refund Method (International Standard)

Refunds will be issued via the original payment method:

  • Credit/debit cards

  • Bank transfer

  • Digital wallets (e.g., PayPal)

Refunds will be processed within 5 business days after the return is approved.

8. Processing Time

Once the returned item reaches our returns center, we’ll complete the evaluation within 5 business days, following global e-commerce standards.

9. Items Not Eligible for Return

In line with international practices, we cannot accept returns for:

  • Custom or personalized products

  • Intimate items once they’ve been opened

  • Products that have been used or damaged by the customer

  • Items without an order number or proper identification